Last updated: 09/10/2024
At Added Vaue Learning Ltd, we are committed to providing high-quality training and educational services. However, if for any reason you are not satisfied with your purchase, we offer refunds under certain conditions. Please review our refund policy below.
- General Refund Terms
We offer refunds for training courses based on the following terms:
1.1. Refund Eligibility
Full Refund: You are eligible for a full refund if you cancel your enrolment 7 days before the start of the training course.
Partial Refund: If you cancel within 7 days prior to the start date but before the course has begun, you are eligible for a 50% refund.
No Refund: Once the training has started (whether online or in-person), no refunds will be issued.
1.2. Non-Refundable Courses
Certain courses are non-refundable, including:
Downloadable or pre-recorded training materials.
Special promotions or discounted courses.
Custom or bespoke training designed specifically for you or your organization.
- Refund Process
To request a refund, please follow these steps:
Contact us at admin@addedvaluelearning.co.uk with your order details (order number, course name, date of purchase) and reason for cancellation.
Refunds will be processed within 10 days of receiving your request, and funds will be credited back to your original method of payment. - Cancellations and Transfers
3.1. Cancellation by the Customer
If you wish to cancel your course registration, you must notify us via email at admin@addedvaluelearning.co.uk at least 7 days prior to the course start date to be eligible for a refund as per the conditions above.
3.2. Transfer to Another Course
If you are unable to attend the course but would like to transfer your enrolment to a future date or a different course, please contact us at least 10 days prior to the course start date. Transfers are allowed once per registration, and any price difference between courses will be charged or refunded accordingly.
3.3. Cancellation by Us
In the event that we cancel a training course due to unforeseen circumstances (e.g., insufficient enrolments, instructor illness), you will be offered the option of a full refund or the opportunity to transfer your enrolment to another course date or course. - Online Courses and Webinars
For online courses and webinars, our refund policy is as follows:
Pre-recorded courses: No refunds will be offered once you have accessed or downloaded the content.
Live webinars: If you are unable to attend a live webinar, we offer a recording, and therefore no refund will be provided after the session has aired.
Technical issues: If you experience technical difficulties that prevent you from accessing the online training, please contact us at training@addedvaluelearning.co.uk for assistance. Refunds will not be provided for technical issues unless determined to be caused by our systems. - Special Circumstances
We understand that exceptional circumstances may arise. If you believe you have a valid reason for a refund outside of the standard terms (e.g., medical emergencies), please contact us at admin@addedvaluelearning.co.uk and provide relevant documentation. Requests for refunds based on special circumstances will be reviewed on a case-by-case basis. - Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
Added Vaue Learning Ltd Email: admin@addedvaluelearning.co.uk Phone: 01454 564241 Address:
Added Value Learning Ltd Suite A2, Old Brewery Building
Station Road
Wickwar
GL12 8NB